Shipping Policy

Order Processing

Orders are generally prepared within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day. Additional processing time may be required during periods of high demand.

Estimated Delivery Times

Estimated delivery times begin once the order has been shipped:

• United States: 5 to 12 business days

• Europe: 5 to 12 business days

• Africa: 7 to 15 business days

• Other international destinations: 7 to 20 business days

These timeframes are estimates only. Delivery times may vary depending on the destination, carrier, customs procedures, or circumstances beyond our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on the destination, parcel weight, and selected delivery method.

Free shipping may be available within the United States or for orders above a minimum amount when such an offer is displayed on our store.

Order Tracking

When tracking is available, the tracking number will be sent to you by email or message after your order has been shipped.

Tracking information may take up to 48 hours to be updated by the carrier.

Shipping Address

Customers must carefully check their full name, telephone number, apartment or unit number, ZIP code, city, state, and shipping address before completing their order.

We are not responsible for delays, losses, or returns caused by an incorrect or incomplete address. If you notice an error, please contact us as quickly as possible before the order is shipped.

Customs Duties and Taxes

Orders shipped within the United States are generally not subject to import duties. However, applicable sales taxes may be calculated at checkout.

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are not included in the order price or shipping fees and remain the customer’s responsibility unless otherwise stated at checkout.

Delayed Packages

If your order has exceeded the estimated delivery time, please check the tracking information before contacting our customer service team.

We cannot guarantee delivery times or accept responsibility for delays caused by carriers, customs authorities, weather conditions, strikes, or other circumstances beyond our control.

Lost Packages or Packages Marked as Delivered

If the tracking information shows that your package has been delivered but you have not received it, please check with members of your household, neighbours, the carrier, or your local collection point before contacting us.

Any claim must be submitted within 7 days of the delivery date shown by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• A description of the problem

• Clear photographs of the product and packaging

• An unboxing video, if available

We will review your request and offer an appropriate solution.

Refused or Unclaimed Packages

If a package is returned because it was refused, left unclaimed, or sent to an incorrect address provided by the customer, additional shipping fees may be charged before the order is sent again.

Contact Us

For questions regarding the delivery of your order, please contact us:

Email: ablayeclever@gmail.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM (EST)