RETURN POLICY

30-DAY RETURNS

We want you to be satisfied with your purchase.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, in its original condition and in its original packaging.

You must also provide your order number or proof of purchase.

HOW TO REQUEST A RETURN

To request a return, please email us at:

ablayeclever@gmail.com

Please include your order number and the reason for the return.

Do not send an item back before contacting us and receiving return instructions.

RETURN SHIPPING COSTS

For standard returns, the customer is responsible for the return shipping costs.

Return shipping costs are not refundable unless the return is due to an incorrect, defective or damaged item received from us.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when you receive it.

If your item arrives damaged, defective or incorrect, contact us at ablayeclever@gmail.com as soon as possible and provide your order number and clear photos of the item and packaging.

We will review the issue and provide an appropriate resolution.

REFUNDS

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or bank additional time to process the refund.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return when applicable, including personalized items, products that cannot be returned for hygiene or safety reasons, and gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

CONTACT

For return questions, please contact:

VELQORA STORE
Email: ablayeclever@gmail.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST